Return Policy

Return Policy:

To make any changes to your order after it has been placed, the current order will be canceled and a new order with the requested changes will be created within a period not exceeding 4 days from the order date.

To cancel your order, please contact us within 4 days from the order date through one of the following channels:

• Customer Service (Customer Service Number: xxxxxx)
• Our Facebook or Instagram pages

If the order was prepaid, your deposit will be refunded using the original payment method.

If the order is canceled after 4 days, the prepaid deposit may be deducted to compensate for damages resulting from the start of the manufacturing process.

Some products may include accessories that differ slightly in type or shape from those shown on the website images, depending on availability in the Egyptian market. This does not affect the product’s quality or usability.

Some products (such as carpets) may show slight differences from the website images due to lighting conditions used during photography.

The customer must inspect the product before the delivery representative leaves. Receiving the product is considered an implicit acknowledgment that the product is accepted and free from any manufacturing defects that prevent its intended use.

If inspection does not take place at the time of delivery, please note the following:

• You have 3 days from the delivery date to inspect the product and ensure it matches the required specifications.
• A video showing the unboxing process from the very beginning is required to assist you in case any defect is found upon review.

We strive to deliver the highest possible quality to your home. Therefore, our manufacturers produce your product upon order. The product you receive is custom-made to suit your needs and cannot be returned unless it is damaged or does not match the agreed specifications.

If you request a return due to damage or non-conformity, you will receive a full refund for your order.

If a product is returned without manufacturing defects, the customer bears 15% of the product price in addition to the actual shipping cost.

Return Conditions

We encourage you to inspect the product upon delivery and refuse it if there is any damage or mismatch with your order.

You may return a defective product within 14 days from the delivery date, provided it is unused and in its original condition.

If damage occurs due to shipping, please contact us through the official communication channels within 24 hours of delivery. At least 3 photos of the damage must be submitted with the return request.

If you change your mind, you may return the product within 14 days from delivery, only if all accessories are complete, the product is unused, and in its original packaging. (This does not apply to made-to-order furniture and décor items.)

Missing parts or defective items must be reported within 48 hours from delivery, with details of the damage or defect.

Products can only be returned if installed by our technician (self-installation products such as shelves and bathroom storage units are excluded).

Failure to comply with any of the above conditions will be considered acceptance of the product and may result in rejection of the return request.

Fern & More reserves the right to cancel orders during the preparation period without providing reasons, based on necessary procedures. This decision is considered a last resort.

We also reserve the right to remove any product from the website at any time or modify or remove any content. While we strive to fulfill all orders, exceptional circumstances may require us to refuse an order after confirmation. We shall not be liable to you or any third party for such actions.

Return Process

If you believe that the delivered product does not meet the agreed specifications or has major defects preventing its intended use, you must contact us immediately through our official channels or via live chat on our website, providing full details of the product and the damage.

If the defect is minor and does not prevent proper use, we will bear the cost of repairing or replacing the damaged part within a reasonable timeframe.

You must return the product or hand it over to the shipping company dispatched to your address. Returned products will be carefully inspected, and you will be notified via email within a reasonable period (up to 7 business days) whether you are eligible for a replacement or refund.

Refunds or exchanges will be processed as soon as possible (within 7–10 business days) after confirmation.

If a defect or damage that prevents proper use is confirmed, you will receive a full refund, including delivery and return fees. Refunds will be issued using the original payment method unless otherwise agreed.

For prepaid orders paid by Visa, if returned or canceled without product defects, the customer bears 3% administrative fees.

For orders paid via ValU, if returned or canceled without product defects, the customer bears 5% administrative fees.

 This return policy complies with Consumer Protection regulations.

Installation service is provided for all products except self-installation items, such as TV units.